Communication is more than just passing on information. It is a critical tool that can boost employee morale, troubleshoot workplace issues, and increase productivity. Even small businesses need to pay extra attention to their communication methods to get maximum benefits of good business communication. Below are three quick tips that can help small businesses improve their communication skills.
- Leverage the benefits of integrated communication
Years ago, many businesses faced issues with limited communication. However, those days are long gone. With advancements in technology, you now have many communication resources at your disposal. Integrated communication tools made available by technology include mobile communication, text messaging, telecommuting, audio conferencing, and so on
Improvements in communication and mobile technology have shaped the business communication scene, particularly for small businesses. According to a study in 2016 by Clutch.co titled “Small Business Mobile Apps: 2017 Survey”, 67% of small businesses were expected to have a mobile application for their business by 2017. As more and more businesses are embracing mobile applications for their business, it is no longer wise for owners of small businesses and startups to ignore the importance of leveraging the benefits of integrated mobile communication to communicate with their employees and clients.
Text messaging as a part of integrated communication makes it easy for you to communicate with your employees and teams via mobile text messages in real-time.
Beyond text messaging, video/audio conferencing technology allows you to communicate with employees and the members who work remotely and ensure the smooth running of operations.
You can improve the productivity of your company by understanding how to leverage communication technologies for effective business communication.
- Have a specified and dedicated internal communication platform
It is not enough to leverage on communication technologies mentioned above. In addition to them, invest in a dedicated internal communication platform to handle your daily communication. A good dedicated platform will facilitate better communication between your employees and document sharing. It will enable your employees to message each other and receive information in real-time. It allows you to set up group chats and channels that enable collaborative messaging.
- Find reliable and easy-to-use feedback resources
When many people hear the word “communication” what quickly comes to mind is that it simply stops after a conversation has happened or after the information has been sent out. However, this is very far from the reality of what communication is. After the information has been sent out, feedback is necessary for communication to have occurred. It is an important step in the communication loop for all types of businesses.
To successfully communicate, your business needs to establish a system of collecting and sharing feedback in a fluid way. This fluid way will ensure that feedback is not a one-way street, especially from top to down.
Keep these tips in mind as you work towards improving your business communication for your small business.
