Call Routing Policy

Vezeti Call Routing Policy for Customers

To ensure high-quality service, network efficiency, and fair usage for all customers, the following call routing policy is established. All customers are required to adhere to these guidelines. Violations may result in account restrictions, suspension, or termination.

1. Prohibition of Flash Calls

• Customers are strictly prohibited from making flash calls (calls that are intentionally disconnected after a very short duration to trigger a callback or other actions).
• Flash calls are considered spam and negatively impact network performance. Any account found engaging in this behavior will be restricted immediately.

2. Redial Restrictions

• Customers are not allowed to redial the same number more than twice instantly.
• A minimum interval of 5 minutes must be observed before attempting another call to the same number.
• Repeated instant redialing will be flagged as abusive behavior and may result in account suspension.

3. SIP Invite Policy

• Each call must have only one SIP invite.
• Multiple SIP invites for a single call are not allowed and will be considered a violation of this policy.
• Accounts found sending multiple SIP invites for a single call will be restricted and subject to further investigation.

4. Calls to Switched Off or Unreachable Numbers

• Customers must not repeatedly redial numbers that are switched off, unreachable, or out of service.
• If a call attempt to a number fails (e.g., switched off, busy, or no answer), the customer must wait at least 10 minutes before attempting another call to the same number.
• Repeated attempts to call unreachable numbers within a short timeframe will be flagged as abusive behavior.

5. Call Duration and Frequency

• Customers must maintain reasonable call durations and frequencies to avoid overloading the network.
• Excessive call volumes (e.g., hundreds of calls in a short period) will be monitored and may trigger an account review.
• Customers engaging in high-volume calling must notify Vezeti in advance to ensure network stability.

6. Call Quality and Codec Usage

• Customers must use approved codecs (e.g., G.711, G.729) to ensure optimal call quality and network efficiency.
• Calls using unauthorized or non-standard codecs will be blocked.
• Customers are encouraged to monitor and maintain their call quality metrics (e.g., jitter, packet loss, latency) to avoid service degradation.

7. Fraud Prevention

• Customers must not engage in any form of call fraud, including but not limited to:
• Call/Call ID spoofing: Call spoofing generally refers to the practice of disguising the origin of a phone call, while caller ID spoofing specifically involves altering the caller ID information displayed to the recipient to make it appear as though the call is coming from a different number. Both techniques are often used by scammers to deceive individuals into answering calls or providing personal information.
• Unauthorized call forwarding.
• Manipulation of call records.
• Any fraudulent activity will result in immediate account termination and legal action if necessary.

8. Emergency Services

• Customers must not misuse the service for unauthorized calls to emergency services (e.g., 911, 112).
• False or frivolous calls to emergency services are strictly prohibited and will result in immediate account termination.

9. Network Resource Fair Usage

• Customers must not overload the network with excessive simultaneous calls or high call volumes without prior approval.
• Vezeti reserves the right to throttle or restrict call traffic that negatively impacts network performance.

10. Monitoring and Enforcement

• All call traffic will be monitored for compliance with this policy.
• Violations will result in the following actions:

– First violation: Warning and temporary restriction.

– Second violation: Account suspension for 24 hours.

– Third violation: Permanent account termination.

– Vezeti reserves the right to take immediate action in cases of severe  violations.

11. Reporting and Support

• Customers are encouraged to report any issues related to call quality, network performance, or suspected violations of this policy. Email: noc@vezeti.com
• Support is available 24/7 to assist with troubleshooting and policy-related inquiries. You can reach support via WhatsApp on 02018888080, Phone call on 02018888080 or skype: Vezeti.business

12. Policy Updates

• This policy may be updated periodically to reflect changes in network requirements, industry standards, or regulatory guidelines.
• Customers will be notified of any changes and are expected to comply with the updated policy.

By adhering to this policy, customers contribute to maintaining a high-quality, efficient, and reliable network for all users. Failure to comply with these guidelines may result in penalties, including account restrictions or termination.

Effective Date:  19^th February 2025

Last Updated: 19^th February 2025

For any questions or clarifications regarding this policy, please contact our support team at noc@vezeti.com