Commonly asked questions when considering Vezeti, all in one place.
Vezeti provides free and low-cost home and business Internet phone services using high-speed Internet to deliver advanced features and connected services never before possible.
All you need is a high-speed Internet connection (cable, DSL, fiber-optic or mobile 4G), a regular home phone or IP phone, smart mobile phone, laptop or tablet — and a desire to save money.
Yes, Vezeti will work. You may not be able to make outbound calls without Internet, but you do not need Internet to receive inbound calls to your Vezeti number. Simply activate call-follow-me on your account, enter your GSM number, and calls to your Vezeti number will ring on your GSM mobile, landline or foreign number.
When you register online, you pick a new Vezeti phone number for Lagos, Abuja, Port Harcourt or any available area code in Nigeria. If you would like to keep your current number, note that Nigeria does not yet support number portability for fixed-line networks — but we can advise you on the best option to migrate. Email sales@vezeti.com for advice.
No. You can make as many calls as you like as long as you have credit. Incoming calls received via IP (SIP) are free. If you forward calls to your GSM or any other PSTN line, you will be charged ₦12 per minute, billed per second.
Not at all — most customers are up and dialing in less than 15 minutes. Use your existing home phones with an ATA (Analogue Telephone Adapter) from Vezeti, or download the softphone app from the Google Play Store or iOS App Store and start making calls instantly.
No. Because of the ubiquitous nature of the service, your current location may not be where emergency help is required. However, we have setups for emergency situations that can be adapted to your needs — contact sales@vezeti.com for details.
Calls to your own extensions are free. Calls outside the Vezeti network are charged according to the destination's rate.
No. If you prefer to receive calls on your computer, keep it on. Otherwise, set up routing so that unanswered calls follow you to your mobile phone. You never miss a business call with Vezeti.
Yes. No matter how many lines you have, each number can ring on the same SIP accounts depending on how you set it up.
The service works anywhere there is high-speed Internet. Calls into your Vezeti number remain free and outbound calls attract low international rates. If you use the service outside Nigeria, you are solely responsible for compliance with international laws and any associated fees or taxes. Call 01-888-8080 for assistance.
In most cases, no — Nigeria does not support number portability for fixed landline numbers, so existing numbers cannot be transferred to Vezeti.
Vezeti works with your existing corded or cordless analogue phones. We support BYOD (Bring Your Own Device): desktop computers, laptops, tablets, smartphones, IP phones and analogue phones. If you have an analogue PABX or phone, Vezeti installs a device to convert analogue signals to digital (IP). Email noc@vezeti.com for device assistance.
Yes. Every account includes a DIY Interactive Voice Response. Upload your audio files and route calls accordingly. Download the manual online or call 01-888-8080 for guidance or training.
Yes. Log on to your account, go to Reports and Logs, and view or download your Call Detail Record (CDR) as a PDF.
Yes. The system records voicemail messages, converts them to MP3 and sends them to the designated email address on the account. Ensure the email addresses assigned to your SIP accounts are mapped correctly.
No. You must have at least ₦1,000 credit balance in your account before calls can be forwarded to your GSM or landline.
You can have up to 500 extensions on the same account.
As many as you like. You decide which number is presented when any extension makes an outbound call, and you can change these settings at any time.
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